Terms and Conditions

Contract:

In these conditions ‘the Company’ shall mean Fantasia Adventure Holidays, S.L. of Calle Luis Braille P21-3A, 11160 Barbate, Cádiz, Spain, the ‘Client’ shall mean each person named in the booking form. The signing of the booking form indicates acceptance of the terms and conditions of booking on behalf of yourself and all other persons named on the booking form. A contract will only be constituted between the Client and the Company when a booking form and deposit have been received by the Company and written notification of acceptance has been sent to the Client. Provisional bookings will be held for fourteen days.

Risk:

All activities are undertaken at the risk of the Client.

Payment:

Payment of the stated deposit for each programme is required and confirms the holiday. This deposit is non-refundable and is taken as part payment of the total price of the holiday. The balance for the weekly holiday and short breaks should be received no later than eight weeks before departure date. The Company reserves the right to cancel the booking if the balance is not received by the due date.

Reservations:

Once a reservation has been made by the Client and a booking form and deposit have been received by the Company it is guaranteed that there will be no surcharge levied at a later date. However, the right is reserved to alter the price at any time before the holiday has been booked.

Accommodation:

Guests will be booked into either 1) the Hotel Adiafa, Avenida del Faro 1, 11160 Barbate, or 2) the Aparthotel Playa Barbate, Avenida Atlantico 40, 11160 Barbate. Prices are based on a twin bedroom without a balcony being shared by two guests. Solo bookings will be allocated a twin bedroom for individual use subject to availability and may have to share with another solo booking of the same gender. During low season solo travellers will not be charged a single room supplement. For all other dates a single room supplement is payable. Guests may upgrade their accommodation to include a balcony and front sea view on payment of an upgrade supplement.

Cancellations:

If the Client cancels a booking for the weekly and short break programmes more than eight weeks before departure any money paid, less the deposit, will be refunded. No money can be refunded if the cancellation is made within eight weeks of the departure date. Cancellations must be made in writing and signed by the signatory to the booking form. The cancellation is effective when acknowledged by the Company.

Conduct:

No refunds will be made to Clients whose ability or behaviour puts the safety or welfare of themselves, horses, or other Clients at risk and who are unable to complete their holiday. Nor is it possible to refund moneys to Clients who for reasons of health or fitness are unable to start or complete their holiday.

Travel Insurance:

As a condition of booking all Clients must have travel insurance covering horse riding holidays.

Liability:

The Company accepts no liability from acts or defaults of carriers or other organisations, their employees, or agents. The company will be under no liability whatsoever for any injury, damage, loss, distress, disappointment, or irregularity suffered by the Client unless that the same has been proved to have been caused by the negligence of the Company. Luggage and personal effects are at the Client’s own risk.

Changes to itinerary:

All information contained in the website are published in good faith. However, the Company reserves the right without previous notice to make any changes to the itinerary of any holiday that are deemed necessary due to circumstances outside of the Company's control. In the unlikely event of cancellation of a holiday the full sum paid shall be refunded and upon tendering the same the liability of the Company shall cease. The final decisions on itinerary, accommodation and conduct of the riding tours and programme will be taken by the tour leader whose decision shall be final and binding on all members of the group. Where members of the group diverge from concluded arrangements, no allowance can be claimed or will be admitted for accommodation, meals, drinks and other expenses and no refunds can be claimed.

Airport Transfers:

Collection from Málaga airport is at 14:30, your flight should arrive in good time to clear customs for the pick-up time. Drop off at Málaga airport is at 10:30, your return flight should depart no earlier than 12:00. Transfers outside of these times cannot be arranged, however car hire is available at reasonable rates.

Weight Limit:

A weight restriction of 13 stone (182 pounds or 83.5 kilos) is applied.

Travel Documents:

A valid passport is required. For non-EU citizens special visa, inoculations or health certificates maybe required. All passport, visa and health certificate requirements are the responsibility of the Client.

Complaints:

If the Client has a problem on holiday, he/she should speak to the tour leader so that it can be corrected as soon as possible. The Company will not later entertain any complaints unless reported to the tour leader at the time. If the complaint cannot be resolved locally, the Client should write to the Company's office in Spain within 15 days of the end of the holiday and the matter will be investigated.

Governing Body:

This contract is governed by and shall be interpreted in accordance with Spanish law.